FETC: TECHNICAL SUPPORT NQF LEVEL 4

Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. IT Technical support staff therefore play a crucial role in ensuring the correct running and maintenance of IT systems. IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.

MICT SETA 78964

Credits : 163

Age: 17 +

Entry profile:

Grade 12 with Math Literacy or Above

Modules

Introduction to computer systems and technology

Computer architecture, networking and data storage systems

Installation, maintenance and upgrade of computer hardware and software

Resolving computer problems

Understanding and managing computer networks

Business communication

 Mathematics

IT Technician

Network Technician

Server Administrator

Data Centre Administrator

Help Desk Support

MICT SETA 78964

Credits : 163

Age: 17 +

Entry profile:

Grade 12 with Math Literacy or Above

Modules

Introduction to computer systems and

technology

Computer architecture, networking and 

data storage systems

Installation, maintenance and upgrade 

of computer hardware and software

Resolving computer problems

Understanding and managing computer

networks

Business communication

Mathematics

IT Technician

Network Technician

Server Administrator

Data Centre Administrator

Help Desk Support





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